At Neko, our main concern is with our customers' satisfaction. We strive to ensure a great product, but if you are dissatisfied with your purchase or beleive there is an issue with something you've purchased from us, we will make every effort to rectify the problem. Please send us contacy with any concerns and we will be happy to assist you.

All orders will be processed and shipped within 5 business days of your order using USPS ground mail. Shipments under $25 have a flat $5 shipping fee while all those over $25 ship for free! For any questions, please reach out.